For those who are new to home care, there are a lot of things that you may want to know. To start, your doctor must certify that you meet the eligibility requirements for home health before services can begin. For those who qualify, AlphaCare will initiate services within 1-2 days after receiving your referral. In most cases, we are able to schedule your visit within 24 hours.
What can I expect during the first visit to my home?
During your first visit, the nurse or therapist will share a lot of information with you. They will also make sure the information we have about you is correct.
The first visit may take up one hour. The home care nurse or therapist will talk about:
What can I expect during a regular visit?
The average visit lasts about 30 minutes. You can expect things like:
How often will they visit me?
Your specific needs and your insurance coverage will help to determine how often homecare team members visit you. The number of visits scheduled depends on your specific needs. Homecare professionals visit patients an average of two to three times a week. Visits will happen less often as you improve.
When will they call me to schedule a visit?
A home care team member will try to call you on the evening before to schedule a visit for the next day. However, sometimes they may not be able to call until the morning of the visit. We are sorry when we cannot offer more notice. We get new patients added to the schedule every day. Sometimes, they are very sick and require urgent visits. This causes our home care team members’ schedules to change. They will always try to give you an estimated time when they will arrive. Please answer your phone or return our calls promptly. If we cannot reach you by phone, we cannot visit.
Will I have the same nurse and/or therapist all the time?
At AlphaCare we understand the importance of building trust with your home care team. That is why we try our best to schedule the same clinical professionals to visit your home every time. Changes in time of day, day of week, and after-hours may impact our ability to schedule the same nurse or therapist.
Can I request a specific nurse or therapist?
We will do our best to give you the nurse, therapist or aide that you request. There may be times when we will not be able to meet requests for specific people. This is often due to an employee's work hours, vacations or a shortage of team members. We also understand that some patients prefer a male or female home care provider. Please let us know if you have a preference.
How does my physician know about my care?
Your physician provides AlphaCare with orders that describe your care needs. We communicate with your doctor regularly and notify him/her if there are any changes in your condition. The home care team will communicate regularly with you and your physician to ensure your needs are met.